TODB SMS COMMUNITY ALERTS - FREQUENTLY ASKED QUESTIONS

What should I do when I receive a TODB Alerts message?

• Read the message when safe to do so.
• Follow any instructions given with the message. The instructions will be direct and specific to the particular situation. Be sure to follow instructions carefully. If the situation requires it, additional messages will be sent to update you.

How can I be sure my telephone number won’t be given out?

Our vendor (SlickText), who will store your data, ensures that none of your cell phone or e-mail information will be sold, offered, or shared in any way with anyone.

Do I need to register to activate this service?

Yes, if you wish to receive notifications via text messages. You are strongly encouraged to register and provide your contact information using the sign up form. Keep in mind the reliability of the TODB Alerts system is dependent on the accuracy of the contact information you provide – please keep it updated.

How much does TODB Alerts cost?

There is no charge for registering – the service cost is covered by the Town of Discovery Bay. However, costs associated with text messaging are dependent on the cell phone service provider and phone plan you are on. Some phone plans apply nominal charges for text messages which TODB Alerts will not reimburse, so be sure to check your cell phone contract.

What if I change my cell phone service provider?

When you change cell phone providers, but keep your existing cell phone number, it is considered “ported,” and doesn’t need to be reregistered for the TODB Alerts system.

What if I change my cell phone number or e-mail address?

You can update your contact information by completing the contact form found here and alerting us of your required changes.

Will I receive unsolicited messages (“SPAM”) on my cell phone or e-mail account?

No. TODB Alerts and SlickText will not sell your contact info to third party marketers.

How do I stop receiving TODB Alerts?

You can discontinue receiving messages at any time by sending STOP to the short number used to confirm your participation. You may also use the contact form found here and note that you want to remove your contact information.

What if I need help registering or changing my contact information?

For assistance with the alert system, please use the contact form found here.  For immediate assistance, you may also call the District Office during regular business hours, and we can help update your profile.